For our stock items, We do offer return, and refund of up to 14 days from the day you received it. Buyer must pay for return shipping and original shipping price is non-refundable. items must be returned in the original condition as before shipment (If your customer have damaged the blade by trying to cut metal, iron or sparring, we will not accept it) 

We will not accept returns due to customs fees or country regulations, please find out about custom fee charges and country regulations before purchasing our swords products. 

If the buyer refuses to sign and receive the package, The refunds will not be given. 

A refund will not be given for custom made swords. as those are constructed personally for you.

Once your item is ready, we will ship it to you with SF-Express or USPS. Usually, the delivery time is between 7-14 business days. however sometimes it is delayed by the customs department, We will provide you with tracking number information so you can track it once it was shipped.

If it is your personalized custom order, usually the production time will be extended to 30-60 days, which will be based on the difficulty of your order process.

Yes, we can ship to the world, but please check whether the laws in your customer country permit the possession of sword products. We do not pay customs fees, so please double check customs fees in your country first.

If we have an email address on file, you will receive order confirmations and shipping confirmations, including tracking information if shipped via a trackable method. If not, you can contact our customer service team via email or live chat to check the status of your order.

Most orders ship from Mainland, China

Yes, we takes Quality Control very seriously. Quality Control department will help of our Fulfillment Center to double check our remaining stock and future inventory meet our quality standards.

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For International orders, we are only calculating and charging the customer for the shipping cost. Any brokerage fees that are imposed by the carrier such as DHL or UPS and any import fees imposed by the customer's country or customs department are the responsibility of the customer and you will be contacted directly by your postal service/customs department for Postal Mail orders, or by DHL/UPS for those carriers, for payment of any brokerage/import fees.

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to DynastySwords warehouse by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

1. Illegible Shipping Label. In rare cases, it is possible that the address label became illegible during the shipping and handling process.
2. Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. If after three attempts the carrier determines that the package is undeliverable, the package will be returned to TrueKatana warehouse.
3. Refused by Recipient. If the recipient of the package refuses delivery, the package will be returned to DynastySwords warehouse and determined undeliverable.

No calls will be made. If there is a problem with our order, the phone number will only contact you. DynastySowrds.com offers email promotions for special discounts. If you do not wish to receive these emails, you can contact our Customer Service Department and we can block your email address from receiving email promotions.

For our standard length of sword from shop stock normally it takes between 3-7 business days to prepare. for our custom orders, it takes longer and depends on the amount of modifications required from us. (it can take 30-60 days normally)

If you ordered a unique blade length, it will take longer, as we need to construct the blade.