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DynastySwords

Shipping Policy

COVID-19 Update

Due to the COVID-19 virus reason, The shipping time will become longer and uncontrollable.

When you place your order, Please understands that such a situation may occur.


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Processing (Handmade by order)

1 - 20 Business days

Notes: Chinese lunar new year up to 3-week processing days. (2021-02-06 to 2021- 02-26)


Estimated delivery

3 - 14 Business days



Last update: 02-01-2021


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Shipping Rules

All of our orders ship out within 2-10 business days after payment has been received. We use UPS for most of our shipments. 

Lease refer to the listing details or message us if you have any specific questions regarding shipment.

We only ship to the confirmed address, Please verify your address is correct before you pay for the items.





Undeliverable Packages

If an item is sent to the wrong address due to an incorrectly stated address in your order (by you), you can repurchase the same item to the new address, or, wait to see if the package is returned to us safely, and then pay for additional shipping to a new address. Please notify us as soon as possible of any errors in your shipping address. Once an item is in possession of the Postal Service, we are not able to retrieve, redirect, or otherwise interfere with the shipment to its destination. We are not responsible for items that are not insured or that have tracking numbers that fail to update to a delivered status, for any reason, including system errors. We will not issue refunds or be held liable for lost, stolen, or confiscated items. NO EXCEPTIONS.




Backorders

On occasion, due to popular demand, some items may be unavailable or on backorder. Some products are more likely to become back-ordered than others. Some products may have wait times from 2 weeks to 2 months if back-ordered. In extreme cases, this can be due to exceptionally high demand, if the manufacturer has sold out, and is waiting for a new production run. This delivery time does not include any excessive delays due to customs. If you feel your order is taking too long, please feel free to contact us, and we will update you on shipping times or current stock levels.